Terms of Service

The terms that govern use of Kupe Cloud services.

Kupe Cloud Terms of Service

Version: v1.0.0 Last updated: April 20, 2026

1. About These Terms

These Terms of Service (“Terms”) govern your access to and use of Kupe Cloud services, including managed Kubernetes clusters, related platform tooling, account provisioning, billing, support, and associated websites (collectively, the “Services”).

By creating an account, accepting an invitation, placing an order, or using the Services, you agree to these Terms.

If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

The Services are offered only to businesses, organisations, and individuals acting in the course of a trade, business, craft, or profession. They are not offered to consumers as defined under the UK Consumer Rights Act 2015. By creating an account, accepting an invitation, placing an order, or using the Services, you confirm that your access to and use of the Services is for purposes within your trade, business, craft, or profession. If you are a consumer using the Services for purposes wholly outside any trade, business, craft, or profession, you are not authorised to use the Services and must close your account.

2. Service Scope

Kupe Cloud provides a managed Kubernetes platform and related administration, onboarding, support, billing, and service features.

Specific features, service limits, regions, support commitments, pricing, usage rules, and alpha status may vary by plan, order form, checkout flow, or separate commercial agreement.

We may modify, improve, replace, or retire features from time to time, provided that we do not materially reduce the core service you purchased except where necessary for security, legal, or operational reasons.

3. Alpha Services

Kupe Cloud may make some or all of the Services available as alpha, preview, early-access, evaluation, or pre-general-availability services (“Alpha Services”).

Alpha Services are under active development and may change before general availability. We may add, remove, reset, migrate, suspend, or materially change features, APIs, CLI behaviour, data models, limits, regions, integrations, console workflows, documentation, and other functionality.

Unless we expressly agree otherwise in writing, Alpha Services are provided for evaluation, testing, development, preview, and non-production use only. You should not use Alpha Services for production, mission-critical, regulated, or business-critical workloads unless we have agreed that use case with you in writing.

We will use reasonable efforts to give notice and support for disruptive changes where practicable, but we may make changes immediately where needed for security, legal, reliability, abuse-prevention, upstream-provider, or operational reasons.

Unless a signed agreement expressly states otherwise:

  • Alpha Services are not covered by any Service Level Agreement;
  • support is provided on a commercially reasonable basis and response times are not guaranteed;
  • you are responsible for maintaining independent backups and export paths for any workloads, configuration, secrets, or data you place in Alpha Services;
  • we may require you to update clients, configuration, workloads, or integrations as the platform changes; and
  • functionality available during alpha may not be included, or may work differently, in the generally available version of Kupe Cloud.

4. Accounts and Access

You must:

  • provide accurate and complete signup, account, and billing information;
  • keep login credentials and access methods secure;
  • ensure only authorised users access your account or tenant;
  • promptly notify us of suspected unauthorised use or security incidents; and
  • ensure your users comply with these Terms.

You are responsible for activity occurring under your account and tenant, except to the extent caused by our breach of these Terms.

We may require email verification, invitation-based access, managed identity-provider setup, password-reset or recovery flows, or other onboarding and authentication steps before account access is granted.

5. Acceptable Use

You may not use the Services to:

  • violate any applicable law, regulation, or third-party right;
  • violate applicable sanctions, export control, or trade restriction laws (including those administered by the UK Office of Financial Sanctions Implementation, the European Union, and the United States Office of Foreign Assets Control), or access the Services while located in, ordinarily resident in, or controlled by individuals or entities located in a comprehensively sanctioned jurisdiction;
  • host, transmit, or distribute unlawful, infringing, deceptive, or abusive material, including child sexual abuse material, terrorist content, content that infringes intellectual property rights, and content that violates the law in any jurisdiction where the Services or your users are located;
  • send spam, phishing, or other abusive communications;
  • distribute malware, ransomware, botnets, or similar harmful code;
  • perform unauthorised scanning, probing, or attempts to gain unauthorised access, or transmit network traffic with spoofed or falsified source addresses;
  • operate open mail relays, open proxies, Tor exit nodes, or other infrastructure that anonymises or relays third-party traffic in a way that materially increases the risk of abuse complaints, blocklisting, or upstream network restrictions;
  • operate cryptocurrency mining, farming, plotting, staking-as-a-service, or other cryptocurrency-extraction or validation workloads of any kind;
  • attack, interfere with, or degrade any service, system, network, or user;
  • develop, distribute, or operate stalkerware, surveillance applications, or tools designed to track, locate, or monitor individuals without their knowledge and consent;
  • misuse promotional credits, reimbursement credits, trials, invites, or account creation flows;
  • process personal data in a way that violates applicable data protection law;
  • resell, sublicense, lease, rent, or otherwise transfer access to the Services to a third party, or use the Services to provide a service that competes with the Services, except as expressly permitted in writing by us;
  • reverse engineer, decompile, disassemble, or attempt to derive the source code, structure, or underlying technology of the Services, except to the extent applicable law expressly permits despite this restriction, or use the Services for the purpose of monitoring availability, performance, or functionality for benchmarking or competitive analysis without our prior written consent; or
  • use the Services in a way that would place us in breach of the terms of upstream providers that support delivery of the Services.

Kupe Cloud is delivered using third-party providers and infrastructure. If conduct would breach a material upstream provider requirement that applies to the Services, it is also prohibited under these Terms.

6. Customer Responsibilities

You are responsible for:

  • workloads, applications, and data you deploy or manage through the Services;
  • tenant member management and access permissions;
  • the security configuration of your applications and workloads;
  • secrets handling, backup practices, and disaster-recovery posture for your business-critical data;
  • ensuring invited users and end users are authorised to have their data processed in connection with your use of the Services; and
  • your instructions to us in relation to customer-controlled data.

You must maintain an independent backup and export strategy for any business-critical data unless a separate written agreement expressly states otherwise.

7. Billing, Paddle, and Credits

Fees, usage charges, plan limits, and commercial terms are described in the applicable pricing page, order form, checkout, or separate agreement.

We use Paddle as merchant of record for billing. Where Paddle or another merchant-of-record provider handles a transaction:

  • payment processing, invoicing, tax collection, and related billing operations may be handled by that provider;
  • your purchase may also be subject to the provider’s buyer terms and privacy notice; and
  • we may receive limited billing and subscription information needed to manage your Kupe account, subscription, and billing records.

Unless otherwise agreed in writing:

  • charges are due as invoiced or as shown at checkout;
  • you are responsible for applicable taxes other than taxes on our net income; and
  • overdue amounts may result in suspension.

Credits may be issued by us as promotional credits, service credits, commercial adjustments, reimbursements, or other billing adjustments.

Unless we state otherwise in writing:

  • credits are non-transferable;
  • credits are not redeemable for cash;
  • credits are applied against eligible charges on your Kupe Cloud account;
  • credits do not expire by default, but we may set different rules for a specific programme or offer;
  • credits are an internal billing mechanism recorded and controlled by us, not stored value, e-money, customer funds, or customer property; and
  • we may suspend, reverse, adjust, or remove credits without prior notice where we reasonably suspect abuse, fraud, manipulation, misuse, billing error, or activity contrary to these Terms.

8. Data Protection

Each party will comply with applicable data protection laws in connection with the Services.

Core Solutions LTD acts as controller for website, account, commercial, support, security, analytics, and marketing data that we process for our own business purposes.

Where we process customer-controlled personal data on your behalf in providing the Services, we will act as processor and the parties will enter into appropriate data processing terms.

The Kupe Cloud Data Processing Addendum, available at /dpa, is incorporated into and forms part of these Terms and applies to any processing of customer-controlled personal data by us on your behalf. The current subprocessor list is available at /subprocessors and on request to privacy@coresolutions.ltd.

9. Confidentiality

Each party may receive non-public information from the other in connection with the Services.

The receiving party must use the other party’s confidential information only as needed to perform or receive the Services and must protect it using reasonable care.

This does not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known, is independently developed, or is lawfully obtained from a third party without a duty of confidentiality.

10. Intellectual Property

Core Solutions LTD and its licensors retain all right, title, and interest in the Services, software, documentation, branding, and related intellectual property.

You retain all rights in your workloads, content, configuration, and customer data.

You grant us the limited rights necessary to host, process, transmit, copy, and otherwise use your data solely as needed to provide, secure, support, and improve the Services in accordance with these Terms and applicable law.

11. Third-Party Services

The Services may interoperate with third-party providers, including identity, infrastructure, billing, analytics, monitoring, and communications providers.

Your use of third-party services may be subject to separate terms and privacy notices from those providers. We are not responsible for third-party services except to the extent required by law or expressly stated in a separate written agreement.

12. Suspension and Incident Response

We may suspend, restrict, or remove access, with or without prior notice where reasonably necessary to:

  • protect the security, integrity, or availability of the Services;
  • prevent fraud, abuse, unlawful conduct, or material policy breaches;
  • comply with law, regulation, court order, or lawful request;
  • address urgent upstream provider, infrastructure, or network-abuse issues; or
  • investigate or remediate a suspected security incident.

Where reasonably practicable, we will provide notice and an opportunity to resolve the issue.

13. Term and Termination

These Terms apply from the date you first accept them or use the Services and continue until terminated.

You may stop using the Services at any time, subject to any minimum commitment, billing cycle, or other agreed commercial terms.

We may suspend or terminate the Services for material breach, non-payment, legal or security risk, prolonged inactivity (defined as twelve consecutive months without account access or service use), or prohibited use.

On termination or account closure:

  • your access may end immediately or at the end of the applicable billing term;
  • you remain responsible for charges incurred before termination; and
  • you should export customer data before closure unless a separate agreement provides a post-termination access period.

14. Warranty Disclaimer

Except as expressly stated in a signed agreement, the Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or suitable for every workload or compliance use case.

The Services are not certified or designed for processing data subject to specialised regulatory frameworks (including but not limited to HIPAA, PCI-DSS, FedRAMP, or sectoral compliance regimes) unless we have expressly stated otherwise in writing. You are responsible for assessing whether the Services are suitable for your regulatory environment.

15. Limitation of Liability

15.1 Service credits as the sole remedy for service-level events. Where we publish a Service Level Agreement that covers your plan, service credits issued under that SLA are your sole and exclusive remedy for any service availability or performance shortfall covered by that SLA. Service credits are applied as a billing credit against your Kupe Cloud account, are non-transferable, and are not redeemable for cash.

15.2 Indirect damages excluded. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, or data.

15.3 Liability cap. To the maximum extent permitted by law, each party’s total aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the total fees paid or payable by you to us for the Services in the 12 months before the event giving rise to the claim, or (b) £100; and will not in any event exceed £25,000.

15.4 Liabilities that cannot be limited. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

16. Changes to These Terms

We may update these Terms from time to time.

If we make a material change, we will post the updated Terms on our website and update the “Last updated” date. Where required, we will provide additional notice.

Continued use of the Services after the updated Terms take effect constitutes acceptance of the revised Terms.

17. Governing Law

Unless otherwise set out in a signed agreement, these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

18. Contact and Service Provider Details

Kupe Cloud is owned and operated by Core Solutions LTD. These Terms are between you and Core Solutions LTD.

For general or commercial questions about these Terms, contact hello@kupe.cloud. For privacy, data protection, or rights requests, contact privacy@coresolutions.ltd.

The service provider operating Kupe Cloud is:

Core Solutions LTD

Registered in: England and Wales

Company number: 11659922

VAT number: 310885805

Registered office: 3rd Floor 86-90 Paul Street, London, United Kingdom, EC2A 4NE